We try really hard to provide only the best quality products that give exceptional utility; however, sometimes a member may be dissatisifed or get something thats just not perfect, so this needs to be addressed.
First of all, any physical product, shipped to a member or customer, can be returned to SuperLife for a full refund (less shipping and handling) within 30 days of purchase (for international customers, that return period is extended to 60 days.) Simple enough…but we would ask you do us one big favor. If you do have an issue with any of our products, please contact us by telephone or email and let us know what the problem is. This gives us an opportunity to make it right, perhaps coming up with even a better solution than your enduring the hassle and expense of shipping product back. If we can’t find a better solution, then we can give you a Return Authorization number which will speed up the processing of your return.
On the factory warranty side, the little gremlins sometimes crop up, and we are committed to making it right for you when this occurs. If a warranty issue comes up within 90 days of purchase (120 days for international customers), just contact us via email or phone and we will take the necessary steps to get this resolved as quickly as possible. Generally, if it becomes necessary to return a defective item (which in some cases may not be necessary), then we will ask you to send it back to our Customer Service Center for immediate replacement. Note: A slightly more detailed warranty policy specific to the Meditation Headset is found on page 19 of the User Guide.
What if you have an issue that comes up outside that 90/120 day warranty period? By all means, contact us right away. We cannot promise anything when the warranty has passed, but we will make every effort to resolve the problem to your complete satisfaction.
Living a Super Life means feeling alive and living fully in every moment. It is the realization and struggle to become more than you are. A quest for growth and self evolution. Even if you never reach your final goal, the effort itself yields it s own rewards. The journey becomes the destination. SuperLife Group is a community of such like minded people awakened to this core value, providing a place to meet, to share ideas and explore the best tools for optimzing health, accelerate wealth building and unleash personal power. Join us in this life quest -- won't you?